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Have any questions about what to expect from
Maid Smart cleaning services?
Below are Frequently Asked Questions Our Clients Have
Maid Smart PRinceton NJ FAQs
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What safety measures do you follow?We adhere to strict safety protocols, including using PPE, practicing social distancing, and sanitizing equipment between appointments to ensure the health and safety of our clients and staff.
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Do you offer weekend or evening appointments?Our standard operating hours are Monday through Friday, 9 AM to 5 PM. For special requests outside those hours, please contact us; we may be able to accommodate depending on availability.
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Do you clean Airbnb or short-term rental properties?Yes, we offer cleaning services for vacation rentals and Airbnbs. Contact us for custom scheduling and checklist preferences for turnovers.
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How is pricing determined for my cleaning?Pricing is based on your home's size, condition, and the service type you select. We offer flat-rate pricing for transparency. Add-ons or additional time may affect the final cost. Our system is designed to address how many hours fully trained team members would spend cleaning the project.
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Is tipping expected or required?Our teams are paid livable wages so tipping is not required. But our team members always appreciated tips for a job well done. You can tip in cash or request that we add it to your final invoice.
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What happens if something is damaged during cleaning?While we take great care during each service, if something is accidentally damaged, we’ll take responsibility and work with you to resolve it quickly. We are fully insured for your peace of mind.
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What time will my cleaning team arrive?We provide an arrival window of 1–2 hours to account for traffic and job variations. Your cleaners will arrive during that window and text or call when en route.
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What if my cleaners are running late?Delays are rare, but if your team is running behind, we’ll notify you as soon as possible. We value your time and will always communicate promptly in case of schedule changes. We do not offer discounts for late arrivals.
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Can I request a specific arrival time?We do our best to honor preferred time slots. Early morning appointments (first of the day) offer the most precise timing. Midday and afternoon slots may have more variability due to previous jobs.
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What if no one is home when the cleaners arrive?If we’re unable to access your home at the scheduled time, a lockout fee may apply. Please ensure we have accurate entry instructions (key, code, or someone present) to avoid delays or rescheduling.
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Can I provide a door code or lockbox for access?Yes! Many clients prefer to provide garage codes, door codes, or lockbox combinations. This allows for smooth access even if you're not home. Your security and privacy are always respected.
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What happens if the cleaning team can't get in?If the team cannot access your home within 15 minutes of arrival and no alternate instructions are available, we may need to reschedule. A lockout fee may be charged to cover travel and lost time.
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Will I be notified when my cleaners are on their way?Yes, we’ll send a text or call to let you know when your cleaner is en route. If you have specific communication preferences, just let us know during booking.
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How do I update access instructions or contact info?You can update your entry instructions, contact details, or special notes by contacting our support team via chat, email, or phone. We recommend updating us at least 24 hours before your appointment.
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What if I need to reschedule at the last minute?Please give us at least 24 hours’ notice to reschedule without penalty. For same-day rescheduling, availability may be limited and a fee may apply depending on notice and travel time.
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Are your cleaners insured and background-checked?Yes, all our professional cleaners undergo thorough background checks and are fully insured to ensure your safety and peace of mind.
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How can I contact Maid Smart support?You can reach us via live chat on our website, email us at hello@maidsmart.io, call us at (888) 479-3454, or message us through our social media platforms.
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Can I request the same cleaner for recurring appointments?We do our best to accommodate cleaner requests for recurring clients. While we can’t guarantee the same cleaner every time due to scheduling, we prioritize consistency whenever possible.
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What cleaning services do you offer?We provide a range of services, including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Green Cleaning, Interior Window Cleaning, and Commercial Cleaning. Each service is tailored to meet specific cleaning needs.
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Do I need to provide any cleaning supplies or equipment?No, our team brings all necessary cleaning supplies and equipment. If you prefer us to use specific products, please let us know in advance.
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Do you offer recurring cleaning services?Yes, we offer recurring cleaning plans on a weekly, bi-weekly, or monthly basis. Recurring clients enjoy discounted rates and priority scheduling.
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What areas do you offer cleaning services?We provide cleaning services in Princeton, NJ, and surrounding communities. If you're unsure whether you're in our service area, please contact us on the support page.
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Are your cleaning products eco-friendly?Upon request, we use eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment.
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What if I'm not satisfied with the cleaning service?Your satisfaction is our priority. If you're not happy with our service, please contact us within 24 hours, and we'll address any concerns promptly.
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What is your cancellation policy?We understand that plans can change. Please notify us at least 24 hours before your scheduled cleaning to cancel or reschedule without a fee. Cancellations within 24 hours may incur a fee.
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How do I book a cleaning service with Maid Smart?Booking with Maid Smart is simple! Visit our online booking page, select your desired service, choose a date and time, and provide your home details. You'll receive an instant quote and can confirm your appointment online.
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How do I pay for the cleaning service?We accept various payment methods, including credit/debit cards and online payments. Payment is due upon completion of the service.
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Do I need to be home during the cleaning?It's not necessary for you to be home during the cleaning. Please provide us with access instructions, and ensure pets are secured for their safety and ours.
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How long will the cleaning take?The duration depends on the size and condition of your home and the type of service booked. We'll provide an estimated time upon booking.
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Can I request additional tasks or customize my cleaning?Absolutely! Please let us know any specific requests or areas you'd like us to focus on when booking, and we'll do our best to accommodate.
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Do you offer gift certificates?Yes, we offer gift certificates for any of our cleaning services. They make a perfect gift for friends and family. Contact us on our support page to purchase.
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How far in advance should I book a cleaning?We recommend booking at least a week in advance to secure your preferred date and time. However, we may have availability for short-notice bookings, so feel free to check.
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What’s the difference between Standard and Deep Cleaning?Standard Cleaning is for regular upkeep and surface-level cleaning. Deep Cleaning includes all Standard tasks plus extra attention to buildup, hard-to-reach areas, and neglected surfaces. We recommend a Deep Cleaning for first-time clients or homes that haven’t been cleaned in a while.
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Do you clean homes with pets?Yes, we love pets! Just let us know in advance so we can make sure your cleaner is prepared. For safety, please secure pets during the cleaning, especially if they are anxious around new people or equipment.
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What if my home needs more time than expected?If your home requires significantly more time due to size, buildup, or unexpected conditions, we’ll contact you before proceeding. Additional time may result in a price adjustment, always discussed with you first.
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What should I do to prepare for my cleaning?We recommend tidying up personal items, putting away valuables, and securing pets. This helps our team focus on detailed cleaning and ensures nothing is accidentally misplaced or missed.
Billing & Pricing
Customize Your Home Cleaning to Fit Your Budget
Payments Accepted
We accept all major credit and debit cards through our secure online payment system. Payment is due upon completion of service unless otherwise arranged in advance. For your convenience, we offer cash-free, contactless billing—no checks or cash required. Your card is only charged after the cleaning is complete and you’re satisfied with the service.
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled service may be subject to a fee. Missed appointments or failure to provide access at the time of service may also result in a lockout fee. Our goal is to be flexible while respecting our team’s time and scheduling.
Satisfaction Guarantee
Your satisfaction is our top priority. If you're not 100% happy with any aspect of your cleaning, please contact us within 24 hours. We'll return to re-clean the missed areas at no extra charge. We stand behind our work with a satisfaction guarantee because we believe in building long-term trust through quality service and responsive support.
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